Design Your Challenge Coins
Choose your size, edge and metal finish, see an indicative price, then send us your idea. We'll help turn it into a finished design with a free artwork proof.
A delivery plan built around your event
Tell us when you need your coins. We’ll confirm the production schedule and any agreed guaranteed delivery date in writing, subject to artwork approval and payment arrangements.
The Deadline Guarantee applies only where the date is expressly confirmed and its conditions are met. Full terms and conditions will be provided before any order is agreed.
You have a team to organise and a date to work towards. We’ll confirm your delivery deadline in writing, together with the approvals and payments needed to secure it.
If a delay in our production or dispatch causes your coins to miss that confirmed date, you choose how we put it right.
A full refund for your coin order
If you no longer want the coins, cancel for a full refund of your coin order, including any VAT charged. You do not keep the coins with this option. If they have already arrived or arrive afterwards, we’ll arrange and pay for their return.
Or keep your coins and receive 50% back
If you still want them, keep or receive your coins with a 50% refund of the coin order price, including the corresponding VAT.
Courier-only delays after correct, timely dispatch using a suitable delivery service are excluded from this guarantee. We’ll still help investigate the delay and keep you informed.
The guarantee depends on meeting the agreed approval and payment deadlines, with any balance paid before dispatch. Exceptional circumstances are excluded as explained in the terms. Orders delivered on time do not qualify for a refund under this guarantee.
UK delivery is free on all coin orders. International postage is refunded only if you choose cancellation before dispatch; it remains payable if you keep or receive the coins. This does not affect your statutory rights.
What is our Challenge Coin Deadline Guarantee?